Delete your account

You can ask us to delete your Sportly account and the personal data linked to it at any time.

How to request deletion

1
In the app: open Profile and tap Delete account. This opens an email to us with your details filled in.
2
Or email us at jpapola21@gmail.com with the subject Delete my Sportly account and include:
- your name
- your registered mobile number
- your academy's name
- whether you are an admin, coach or parent
3
We may contact you on your registered mobile number to confirm the request is really from you.

Email a deletion request

What happens next

We complete deletion within 30 days of confirming your request, and email you when it's done.

What we delete

Your account: name, mobile number, email, role, and language and notification preferences
Your notifications
Parents: the link between you and your children's records. You can also ask us to delete your children's profiles, attendance and leave requests.
Coaches: the locations recorded when you submitted attendance

What may be kept

Records an academy needs for its own accounts, such as fee payments and coach salary payments. These are kept only in anonymised form: your name and contact details are removed.
Security logs, which are deleted automatically on a rolling basis.

Delete some data without deleting your account

You can ask us to delete specific information, for example a child's medical notes or old attendance records, while keeping your account. Email jpapola21@gmail.com describing what you'd like removed.

Academy administrators

An academy administrator can also deactivate a user from within Sportly, which immediately stops them signing in. To remove an entire academy and all of its data, the academy's administrator should email us from their registered details.